Revel pauses it service in New York City following deaths

200721133854 04 revel moped hp video

“We’re reviewing and strengthening our rider accountability and safety measures and communicating with city officials, and we look forward to serving you again in the near future,” Revel tweeted Tuesday. The startup did not immediately respond to a request for further comment.

Jeremy Malave, 32, was riding a Revel moped on Woodhaven Boulevard in Queens early Tuesday morning when he struck a light pole on a median, according to New York police.

Officers said they found Malave lying on the road with a severe head trauma. He was pronounced dead at the hospital.

Malave’s death comes fewer than two weeks after Nina Kapur, 26, fell off a Revel and was killed in Brooklyn, where Revel is based. An investigation into Kapur’s death is ongoing.

Revel has expanded its service in New York this year and been popular with people seeking alternatives to public transportation during the pandemic. Revel’s mopeds are also available in Washington DC, Miami, Austin and Oakland. It plans to launch in San Francisco next month.

But the mopeds have been criticized recently over safety concerns. Health officials at St. Barnabas Hospital in the Bronx told CNN Business they’ve seen an uptick in emergency room visits from Revel crashes since the second half of May.

Revel offers two helmets that riders are supposed to use. New riders are required to say that they’ve watched a 3-minute-18-second how-to video from Revel. Revel has periodically offered in-person training classes in markets, but they aren’t required to use the mopeds.

Many Revel riders have been criticized for bad etiquette and rule-breaking. Revel emailed its New York riders this summer and said it had suspended 1,000 riders in New York City for violating its rules.

This story will be updated.

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